Terms of Service

Keepsake subscriber agreement

Please read these terms before using the Keepsake service provided by Epigraf Pte. Ltd. (“Keepsake”, “we”, “us”).

Effective date: 23 September 2025

1. Acceptance of terms

By creating an account, inviting contributors, or purchasing a Keepsake book, you agree to these Terms of Service. If you are acting on behalf of a family or organisation, you confirm that you have authority to accept these terms.

2. Eligibility

You must be at least 18 years old, or have parental supervision, to maintain a Keepsake account and manage billing. Families may invite younger contributors under adult oversight.

3. Accounts & security

  • Provide accurate registration information and keep your password confidential.
  • You are responsible for activity that occurs under your account. Notify us immediately if you suspect unauthorised access.
  • We reserve the right to suspend or terminate accounts that violate these terms or compromise security.

4. Subscriptions & billing

  • Subscriptions renew automatically until cancelled. You can cancel at any time from your account settings, effective at the end of the current billing period.
  • Payments are processed by Stripe or affiliated processors. We never store full payment card details.
  • Book printing fees are charged per order. Any shipping, customs, or taxes are your responsibility.
  • Refunds are assessed case-by-case; contact support within 14 days if you believe a charge is incorrect.

5. Family content

  • You retain ownership of the memories, audio, photos, and stories you upload.
  • You grant Keepsake a limited licence to store, transcribe, lay out, and print content solely for your projects and family members.
  • Do not upload content that infringes others’ rights, contains unlawful material, or violates personal privacy without permission.

6. Service availability

We aim for uninterrupted access but may perform maintenance or suspend the service to protect security. Features may evolve; we will communicate material changes in advance.

7. Warranties & disclaimers

Keepsake is provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that recordings or uploads will be error-free; please keep personal backups of critical memories.

8. Limitation of liability

To the fullest extent permitted by law, Keepsake’s total liability for claims arising out of these terms is limited to the amount you paid us in the six months preceding the claim. We are not liable for indirect or consequential damages.

9. Termination

You may cancel your account at any time. We may suspend or terminate access if you breach these terms or misuse the service. Upon termination we will retain content only as required for legal or auditing purposes.

10. Governing law

These terms are governed by the laws of Singapore. Any disputes will be handled by the courts of Singapore, subject to applicable consumer protection regulations.

11. Changes

We will post updates to these terms with a revised effective date. Continued use of Keepsake after updates constitutes acceptance of the revised terms.