Terms of service

Keepsake terms of service

Please read these terms before using the Keepsake service provided by Epigraf Pte. Ltd. (“Keepsake”, “we”, “us”).

Effective date: 12 July 2026

1. Acceptance of terms

By creating an account, inviting contributors, or purchasing a Keepsake book, you agree to these Terms of Service. If you are acting on behalf of a family or organization, you confirm that you have authority to accept these terms.

2. Eligibility

You must be at least 18 years old, or have parental supervision, to maintain a Keepsake account and manage billing. Families may invite younger contributors under adult oversight.

3. Accounts & security

  • Provide accurate registration information and keep your password confidential.
  • You are responsible for activity that occurs under your account. Notify us immediately if you suspect unauthorised access.
  • We reserve the right to suspend or terminate accounts that violate these terms or compromise security.

4. Credits & billing

  • Credits are one-time purchases that do not renew automatically. Each credit allows you to create one complete book project with permanent access.
  • Payments are processed by Stripe or affiliated processors. We never store full payment card details.
  • Book printing fees are charged per order. Any shipping, customs, or taxes are your responsibility.
  • You may request a full refund of an original book credit within 14 days of purchase, provided no print order has been placed for that project.
  • Print-order charges are final once placed. If we cannot fulfil an order, we may issue a replacement or reverse the affected charge. Contact support for damaged, defective, or missing orders.
  • Nothing in these terms limits any refund, replacement, or other remedy required by applicable consumer law.

5. Family content

  • You retain ownership of the memories, audio, photos, and stories you upload.
  • You grant Keepsake a limited licence to store, transcribe, lay out, and print content solely for your projects and family members.
  • Do not upload content that infringes others’ rights, contains unlawful material, or violates personal privacy without permission.

6. Service availability

We aim for uninterrupted access but may perform maintenance or suspend the service to protect security. Features may evolve; we will communicate material changes in advance.

7. Warranties & disclaimers

Keepsake is provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that recordings or uploads will be error-free; please keep personal backups of critical memories.

8. Limitation of liability

To the fullest extent permitted by law, Keepsake’s total liability for claims arising out of these terms is limited to the amount you paid us in the six months preceding the claim. We are not liable for indirect or consequential damages.

9. Termination

You may close your account at any time. We may suspend or terminate access if you breach these terms or misuse the service. Upon termination we will retain content only as required for legal or auditing purposes.

10. Governing law

These terms are governed by the laws of Singapore. Any disputes will be handled by the courts of Singapore, subject to applicable consumer protection regulations.

11. Changes

We will post updates to these terms with a revised effective date. Continued use of Keepsake after updates constitutes acceptance of the revised terms.